1) Scope and agreement

This Privacy Policy explains how personal data is collected, used, shared, and protected when you visit or use our website and services, including purchases and customer support. By using the site, you agree to this Policy.

“Personal data” means information that identifies you (directly or indirectly). Aggregated or anonymized data is not personal data.

We may update this Policy by posting a revised version on the site. Continued use after updates means you accept the revised Policy.

2) What we collect

We may collect:

• Account and contact details: name, email, phone number, delivery address.
• Order and usage data: items purchased, order history, delivery details, and site activity related to transactions.
• Payment data: payment details collected only to process payments (typically via payment providers).
• Identity verification (if required): limited cases where proof of identity is needed to verify an account or prevent fraud.
• Communications and feedback: messages you send, support requests, survey responses, ratings, and comments.

Do not post personal or payment data anywhere on the site except in account and checkout/payment areas.

3) How we use your data

We use personal data to:

• Process orders, payments, delivery, and customer support
• Operate, maintain, and improve the site and services
• Prevent fraud, misuse, and illegal activity
• Communicate with you about orders and service updates
• Send marketing messages only if you opt in (you can opt out at any time)

4) Sharing and disclosure

We do not sell or rent personal data.

We may share personal data only when necessary to provide services, including with:

• Service providers (payment processing, delivery, customer support tools, analytics, fraud prevention) who may use data only to perform services on our instructions
• Affiliates and group companies (if applicable) for operational purposes consistent with this Policy
• Authorities or legal parties where required by law or to protect rights, safety, and prevent fraud or harm
• Business transfers if the business or assets are sold or reorganized, where data may transfer to a new owner under similar protections

5) Your choices and rights

• Access/update: you can review and update account details in “My Account.”
• Marketing opt-out: use the unsubscribe link in emails or update preferences in your account (if available).
• Data rights: you may have rights under applicable laws to access, correct, delete, object to, or restrict processing of your personal data.

6) Data retention

We retain personal data only as long as needed for operations, legal obligations, fraud prevention, dispute resolution, and enforcement of agreements. Where possible, retained data is minimized or anonymized.

7) Cookies

We use cookies and similar technologies to operate the site, remember preferences, improve performance, and understand usage. You can disable cookies in your browser, but some features may not function properly.

8) Links to other sites

The site may include links to third-party websites. Their privacy practices are separate. Review their policies before providing personal data.

9) Security

We use appropriate measures to protect personal data. No internet transmission is completely secure, so absolute security cannot be guaranteed.

Keep your account credentials confidential. If you suspect unauthorized access, contact us and change your password.

We may notify you and regulators of a breach when legally required.

10) International transfers

If personal data is processed outside your country, reasonable safeguards are applied in line with applicable laws.

11) Contact

For privacy questions or requests, contact: care@driedfoodseg.com